Hello there Luxe Dominoes customer. We know that if you are visiting this page it's for one of two reasons. Either you are a very smart consumer that reads this stuff before buying, hats off to you because you are one of a kind. The other reason is likely not a good one that is why we offer a 100% guarantee on all our products.
Our return and refund policy is simple, if within 30 days of purchase:
- Something arrived broken, we'll replace it with another free of charge.
- Don't like the color, we'll replace it with another free of charge.
- Just plain old don't want it, we'll refund your purchase.
Things we don't cover:
- You were playing dominoes last night with your best buds and lost the last game throwing a raging fit because one of those best buds decided to throw a "tranca" and forgot you were playing 6's all game long and you lost by 65 points and in that rage you cleared the table with one fell swoop smashing everything into the concrete patio floor including your beautiful prized possession of a domino box and it broke into just about 65 little pieces, well, we don't cover that but you may want to talk to your friend.
- Scratches, discoloration over time or any changes in the set due to aging or use is natural and should be expected and isn't covered. Remember acrylic is not a perfect material, it has some inconsistencies just like your friends' domino game and it will scratch over time. To read more about how to care for your domino set read the Care section of our site.
If you have any questions about this policy please feel free to reach out to us as we really want to make sure you are happy about your purchase.